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Our Team

At Crossways, we have a dedicated team who ensure that the Nursing Home is an enjoyable place to live and work. We have a diverse and talented team who excel in various specialisms whether it be our kitchen staff creating interesting and balanced meals for our residents or our nursing staff who spend the time to get to know each resident and provide care which is bespoke whilst making an individual feel at home and at ease. Our staff was awarded an 'Outstanding' for their care in the Care Quality Commission's last inspection on 13th February 2018:

Care Quality Commission Crossways

'Outstanding Care'


“The service was outstanding.The registered manager and staff went to exceptional lengths to meet people’s wishes. People were creatively supported to record their life stories on film with narration and a soundtrack accompanying photographs. This was used to support the memories of people living with dementia. The service liaised with the religious representatives from a number of faiths to ensure people’s spiritual needs were met. People were supported to maintain the relationships that mattered to them.”

Our Home Manager

Our team is headed up by Sarah Stacey, who has been in the care industry for twenty years. She joined Crossways in 2010 as the Business Manager and became the Home Manager in 2014. Sarah strives to ensure the effective delivery of high holistic person-centred care in a safe environment. She leads by example and works with a dedicated team to provide high standards of care in a homely and happy environment. She has always maintained good relationships and works with the local authority and Sutton Clinical Commissioning Group. Sarah is the nursing home representative for Sutton.


“I feel it’s very important to maintain our links within our community in Sutton to enhance the lives of the residents, especially around activities. Everyday is different and brings new challenges and rewards but my passion is to provide the best possible care to enhance the residents’ lives. I was so proud when we were awarded with “Outstanding Care” by the Care Quality Commission”