Crossways Nursing Home Logo

Our Home

About Crossways

Nestled in a residential cul-de-sac in the quaint suburb of Sutton in Surrey, our 38 bedroom nursing home is a place where the warmth of home comfort meets excellence in nursing care.  

We understand that each resident is unique, with their own distinct needs and preferences. At Crossways, we’re first and foremost committed to getting to know each resident. We create customised care plans for every resident, ensuring that their unique needs are met and that Crossways Nursing Home genuinely feels like a home. Our guiding ethos is built on the following core principles:


We honour each resident's freedoms, beliefs and choices to promote a sense of self and independence.


We encourage activities and participation, but understand that all our residents have different definitions of happiness.


We pride ourselves on providing a safe and stimulating living environment for resident's to thrive both mentally and physically.


We foster strong relationships between staff, residents and their families to ensure resident's lives are made happier and more fulfilled.

Our Facilities

Activities Room
Dining Room
Landscaped Garden
Outdoor Summer House

Our Comfortable Bedrooms

Our 38 thoughtfully designed bedrooms have been meticulously decorated to cater to the diverse needs of our residents. Our rooms come in a variety of sizes to ensure that each individual can find the perfect space. We encourage residents to bring personal items to make their room feel like their own.

To keep our residents entertained and connected, we provide a flat-screen television in each room. We also provide Wi-Fi access throughout our facility. Residents can easily stay in touch with friends and family, browse the internet or engage in online activities of their choice.

Safety and peace of mind are paramount at Crossways Nursing Home. That’s why each room is equipped with a nurse call system. This system ensures that help is always just a button press away, providing reassurance and support when needed.

Our Amenities

Our relaxed setting makes Crossways an ideal place to call home. We take pride in our amenities, including a salon for pampering and self-care, an activities room for engagement and social interaction and a beautifully landscaped outdoor garden, where residents can enjoy the fresh air and find moments of tranquility. Our comfortable lounge provides residents with a warm and inviting space to relax and socialise. Our facilities are thoughtfully considered to enhance the well-being and comfort of our residents.

Crossways Activity Room

Our Team

At Crossways, our dedicated and compassionate team transforms our nursing home into a thriving community. With diverse talents and unwavering commitment, they excel in various specialisms. Our kitchen staff are experts in cooking deliciously balanced meals tailored to residents’ preferences and dietary needs. Our nursing staff takes the time to build meaningful relationships, providing personalised care that makes each resident feel at home and at ease. The enthusiasm and passion of our team have earned us an ‘Outstanding’ rating for being well-led from the Care Quality Commission, a testament to our commitment to delivering the highest standards of support to our residents.

Our team at Crossways Nursing Home isn’t just a group of care professionals; they’re a caring family. Together, we create an environment where residents can live life to the fullest, knowing they are surrounded by people who genuinely care about their well-being and happiness.

Home Manager

Meet Sarah

Our team is headed up by Sarah Stacey, who has been in the care industry for over twenty years. She joined Crossways in 2010 as the Business Manager and became the Home Manager in 2014. Sarah strives to ensure the effective delivery of holistic person-centred care in a safe environment in accordance with CQC standards. She leads by example and works with a dedicated team to provide high standards of care in a homely and happy environment. She has always maintained good relationships and works with the local authority and Sutton Clinical Commissioning Group. Sarah is the nursing home representative for Sutton.

“I feel it’s very important to maintain our links within our community in Sutton to enhance the lives of the residents, especially around activities. Everyday is different and brings new challenges and rewards but my passion is to provide the best possible care to enhance the residents’ lives. I was so proud when we were awarded with “Outstanding Care” by the Care Quality Commission”